Proactive safety management

When an incident occurs, team members can enter the details into Dosel through a simple, guided form. It will capture key information like date/time, location, people involved, a description of what happened, and immediate actions taken. There’s no confusion about what to document; the structured form ensures all the necessary data is collected.

Users can also attach relevant files or photos if needed. Once submitted, the incident is logged in the system, and relevant managers or safety officers can be automatically notified according to your escalation rules.

Logging an incident is the first step. Dosel helps you manage the entire event lifecycle. Each incident entry includes a space to record investigation findings, root cause analysis, and planned corrective actions. As those action items are implemented, such as retraining staff, fixing faulty equipment, and updating a procedure, the team can update the incident record and mark actions as completed.

This creates a clear audit trail that shows how the organisation addressed the issue. We recognise that this information is invaluable for internal learning and demonstrating compliance to regulators. The system can even prompt reminders for pending actions.

Complimenting the risk register, Dosel includes a risk register tool for tracking potential issues before they happen. Teams can log identified risks, for example, noticing a hallway is dimly lit or that a backup generator test is overdue. For each risk, you can assess its likelihood and impact, assign it an owner, and outline mitigation plans.

As you implement fixes, you can update each risk’s status, for example, mark it as mitigated after the lighting is upgraded. The risk register fosters a proactive safety culture, ensuring that recognised hazards are formally tracked and managed.

With all incidents and risks recorded in one system, Dosel enables the analysis of trends and the generation of reports. You may discover patterns, such as a particular ward having a higher frequency of falls at night, or a type of equipment failing repeatedly. The platform can generate charts and summaries by category, location, severity, and other criteria.

These insights enable your quality and safety committees to focus on areas that need attention and measure the effectiveness of interventions. During audits or accreditation reviews, you can produce an incident log and risk register report to demonstrate your organisation’s safety management process. Surveyors will see that your organisation documents issues and actively uses that information to drive improvements.